Matrix Sunglass Connection

Shipping & Return Policy
-- Matrix Sunglass Connection--

Matrix Sunglass Connection specializes in offering the latest high-quality Designer Inspired Sunglasses, at sensible prices. We appreciate your business and confidence in our product.

30 Day Satisfaction Guarantee

We are completely confident that you will be pleased with your purchase. So much so that if for any reason you are not completely satisfied with your Matrix Sunglass Connection, you may return them within 30 days from date of purchase…no questions asked. We'll gladly replace them or give you a full refund (less shipping), whichever you prefer with no restocking fee. Your only cost is the shipping back to us. The following conditions must be met to obtain a full refund:

  • Merchandise must be returned in the original Matrix Sunglass Connection packaging.
  • You must obtain a Return Authorization (RA) number from Matrix Sunglass Connection prior to shipping. To obtain an RA number please e-mail your request including the order number to randy@shadybusiness.com
  • You are responsible for return shipping charges. Insurance and a tracking number are highly recommended, as Matrix Sunglass Connection cannot be responsible for the returned item until it arrives at our warehouse. Please ship your return to:

  • Matrix Sunglass Connection
    1177 Camino Del Rio
    Santa Barbara, CA 93110

Payment Policy

We accept Visa, Master Card, American Express, and Discover.

Order Processing Time

Most orders are processed and shipped within one business day after the order is received and approval of credit card. In the rare event that an ordered item is unavailable or back-ordered we will notify you promptly, at which time you will have the option to cancel the order if you wish.

Shipping & Handling Fees

We ship orders by USPS first Class Mail and charge ONLY $5.99. We will ship up to 144 pairs for the same shipping cost, $5.99. Please allow 3 - 5 business days for delivery. We ship International orders via USPS International First Class Mail and charge ONLY $11.99 (up to 12 pairs). Please e-mail us for quotes to other countries.

Credit Card Security

This web site offers credit card transaction security by using Secure Sockets Layer (SSL) technology. The secure server software encrypts your credit card information before it is forwarded to us, thereby preventing others from accessing your private information during this process.

Sales Tax (California Orders Only!)

Sales tax is charged to California shipping addresses ONLY! The sales tax for California shipping addresses will be added to the invoice following submittal of the order, and is based on the shipper's county-specific tax rate applied to both the purchase price and S&H charges per State law. The sales tax rate is currently 7.75%.

Volume Discount
Shipping Costs
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